Terms of service

Effective date: August 12, 2026

These Terms of Service ("Terms") are a legally binding agreement between you and Cayley Enterprises, Inc., doing business as Worldwide Cyclery ("Worldwide Cyclery," "we," "us," or "our"). These Terms govern your access to and use of worldwidecyclery.com and any other website, online store, account, feature, content, or service that links to these Terms (collectively, the "Services"), and purchases made through the Services.

PLEASE READ SECTION 22 CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED THROUGH INDIVIDUAL BINDING ARBITRATION, REQUIRES AN INFORMAL DISPUTE PROCESS, AND INCLUDES A JURY-TRIAL AND CLASS-ACTION WAIVER. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 22.

1. Acceptance and Eligibility

You accept these Terms only when an interface gives you clear and reasonably conspicuous notice of them, provides a direct link to them, and asks you to take an affirmative action that unambiguously communicates agreement, such as checking an unchecked agreement box or selecting a button immediately adjacent to language stating that the action constitutes agreement. Merely visiting or browsing the Services, or the presence of a Terms link in a footer, does not by itself constitute acceptance.

When a feature presents supplemental terms or a separate consent or release, that feature may require a separate affirmative action. Consent to receive marketing messages, consent to non-essential tracking, and permission to use a person's identity in advertising are not inferred from passive browsing or bundled together where applicable law requires a separate choice. If you do not agree to the terms presented for an action, do not complete that action.

You must be at least 18 years old or the age of legal majority where you live, whichever is greater, to make a purchase or create an account. If you allow a minor to use the Services, you are responsible for that use. If you use the Services on behalf of a business or other organization, you represent that you have authority to bind it, and "you" includes that organization.

The Services are not offered where prohibited by law. Additional terms may apply to a particular promotion, product, financing option, mobile program, warranty, or feature. If additional terms conflict with these Terms, the more specific additional terms control for that subject.

2. About Worldwide Cyclery and Shopify

The Services are operated by Cayley Enterprises, Inc. under the Worldwide Cyclery brand. Our online store is hosted by Shopify, which provides commerce, checkout, payment, security, analytics, personalization, and related services. Depending on our settings and the Shopify services we use, Shopify may process information from interactions with this store, other merchants, and Shopify to provide enhanced services. Our Privacy Policy and the Shopify Consumer Privacy Policy explain this processing and available choices.

3. Accounts and Account Security

You must provide accurate and current information and promptly update it. You are responsible for keeping credentials confidential and for activity under your account, except to the extent caused by our breach of duty. Do not share credentials, use another person's account without permission, or create an account using false information.

Notify us promptly through our Contact & Locations page if you suspect unauthorized access. We may require a password reset, additional verification, or other security measures. We may suspend or terminate an account reasonably believed to be compromised, fraudulent, unlawful, or in violation of these Terms.

4. Product Information, Availability, and Compatibility

We try to describe products accurately, but images, colors, measurements, specifications, compatibility information, inventory, and other content may contain errors or differ from the product you receive because of displays, manufacturer changes, supply variations, or other factors. Product weights and dimensions may be approximate. Unless we expressly state otherwise, products are sold for personal use and not for resale.

Bicycle and component compatibility can depend on frame geometry, model year, standards, tolerances, prior modifications, installation method, and combinations of parts. General website content, chat, reviews, videos, and customer-service communications are informational and are not a substitute for the applicable manufacturer's instructions or inspection by a qualified bicycle mechanic. Before ordering or installing a safety-critical component, you are responsible for confirming fit, intended use, torque specifications, and compatibility with the manufacturer or a qualified mechanic.

We may limit quantities, discontinue products, correct descriptions, or refuse sales where reasonably necessary, including to address inventory errors, suspected fraud, resale activity, safety issues, sanctions, export restrictions, or legal requirements.

5. Orders and Contract Formation

Your order is an offer to purchase. An order confirmation acknowledges receipt but does not necessarily mean we accepted the order. We accept an order when we send a shipment confirmation or otherwise expressly confirm acceptance. We may reject or cancel an order before acceptance, including because of inventory, pricing or description errors, payment or fraud concerns, shipping restrictions, product limits, or legal requirements.

If we cancel an order after payment authorization or capture, we will release the authorization or refund the amount charged for the canceled portion. Your bank may take additional time to reflect the release or refund. We may contact you using the information submitted with the order.

6. Prices, Promotions, Taxes, and Errors

Prices are shown in the currency indicated and may change before order acceptance. Applicable taxes, duties, shipping charges, and other fees are shown or calculated during checkout when reasonably practicable. You are responsible for taxes and import charges that are not collected by us.

Promotions, discount codes, gift cards, credits, and rewards are subject to their stated terms, may not be combined unless permitted, have no cash value except where required by law, and may be canceled or adjusted for fraud, misuse, return, cancellation, or error. If a product, promotion, or fee is listed incorrectly, we may correct the error and offer you the choice to proceed at the correct amount or cancel, subject to applicable law.

7. Payment and Fraud Review

You authorize us and our payment providers to charge the payment method submitted for the total shown at checkout, including authorized adjustments described before purchase. You represent that you are authorized to use the payment method and that the billing information is accurate.

Orders may be subject to authorization, identity verification, sanctions screening, and fraud review. We may request additional information or cancel an order when verification is not completed. Payment, financing, and buy-now-pay-later providers may impose separate terms and make independent eligibility decisions.

8. Shipping, Delivery, and International Orders

Shipping and delivery dates are estimates, not guarantees, unless we expressly agree otherwise. Delays can result from carriers, weather, customs, inventory, address issues, or events outside our reasonable control. You are responsible for providing a complete, deliverable address and for complying with carrier or customs requirements.

Inspect a shipment promptly. Report missing, incorrect, or visibly damaged items through our Contact & Locations page as soon as reasonably possible and preserve the packaging and evidence needed for a carrier or warranty claim. We may require photographs, a declaration, or cooperation with a carrier investigation.

For international orders, you are the importer of record unless checkout states otherwise. You are responsible for destination-country requirements, duties, brokerage, taxes, and fees not collected at checkout. Some products cannot be shipped to certain places because of manufacturer restrictions, batteries, dangerous-goods rules, sanctions, or law.

Title and risk of loss pass as provided by applicable law. Nothing in these Terms shifts to you a risk that applicable consumer law requires us to bear.

9. Returns, Exchanges, Refunds, and Warranties

Returns, exchanges, and refunds are governed by the Worldwide Cyclery Refund Policy, which is incorporated into these Terms. Product-specific restrictions and manufacturer requirements may apply. If the Refund Policy conflicts with a nonwaivable consumer right, that right controls.

Many products are covered by a manufacturer's warranty rather than a separate Worldwide Cyclery warranty. We may assist with a manufacturer claim, but the manufacturer determines coverage under its warranty. Do not return a suspected defective product without following the return or warranty instructions provided by us or the manufacturer.

Nothing in these Terms excludes, limits, or disclaims a warranty, remedy, or consumer right that cannot lawfully be excluded, limited, or disclaimed.

10. Bicycle Safety, Installation, and Intended Use

Cycling and bicycle maintenance involve risk of serious injury, death, and property damage. Products must be selected, assembled, installed, adjusted, inspected, maintained, and used in accordance with manufacturer instructions and their intended discipline, load, terrain, and conditions. Safety-critical work—including brakes, steering, suspension, wheels, tires, drivetrain, racks, and carbon components—should be performed or checked by a qualified mechanic when you do not have the required knowledge, tools, or specifications.

Before every ride, inspect the bicycle and safety equipment. Stop using a product that is damaged, recalled, improperly installed, incompatible, or behaving unexpectedly. Follow all recalls and safety notices. Wear appropriate protective equipment and comply with applicable laws. Content on the Services does not create a professional mechanic, engineering, medical, coaching, or safety-adviser relationship.

11. Service Content and Intellectual Property

The Services and their text, photographs, videos, graphics, logos, product curation, software, design, compilations, and other content are owned by or licensed to Worldwide Cyclery and are protected by intellectual-property laws. Subject to these Terms, we grant you a limited, revocable, nonexclusive, nontransferable license to access and use the Services for lawful personal or internal business shopping purposes.

You may not copy, reproduce, modify, distribute, sell, license, scrape, frame, mirror, reverse engineer, create derivative works from, or commercially exploit any part of the Services except with our written permission or as applicable law expressly permits. You may not remove proprietary notices or use our names, logos, or marks in a way that suggests sponsorship or affiliation without permission.

12. Reviews, Photos, and Other User Content

If you submit a review, photo, video, audio recording, comment, testimonial, social-media post, idea, or other content ("User Content"), you retain ownership of rights you hold. Subject to any more specific written terms presented when you submit it, you grant Worldwide Cyclery, its affiliates, successors, licensees, advertising partners, and service providers a worldwide, nonexclusive, royalty-free, fully paid, transferable, and sublicensable license, for the duration of the applicable rights, to host, store, reproduce, edit, crop, resize, adapt, translate, combine with other material, create derivative works from, publish, distribute, publicly display, publicly perform, transmit, and otherwise use the User Content to operate, improve, advertise, market, and promote Worldwide Cyclery, its business, products, and Services in any media or channel now known or later developed.

To the maximum extent permitted by law, when you submit User Content after being presented with this Section or a substantially similar User Content and Likeness Release, you also grant Worldwide Cyclery and the parties listed above permission to use, reproduce, edit, and publish your name, social-media handle, image, likeness, appearance, voice, performance, statements, and biographical information embodied in or provided with that User Content (collectively, your "Identity") for the same purposes. This permission expressly includes organic and paid advertising, sponsored and promoted content, email marketing, the Worldwide Cyclery website and retail displays, YouTube, and other social-media channels; it is not limited to organic reposting.

To the maximum extent permitted by law, you waive any right to inspect or approve the finished material or the context in which authorized User Content or your Identity appears, and any right to royalties, fees, compensation, notice, or an accounting for an authorized use. You release Worldwide Cyclery and the parties listed above from claims arising from an authorized use under this Section, including claims based on rights of publicity or privacy, false endorsement, or use of your Identity. This release does not waive a right that cannot lawfully be waived and does not authorize a materially false statement about you, an unlawful use, or use of a private customer-service communication as a public endorsement without separate permission.

To the maximum extent permitted by law, you waive and agree not to assert any moral rights or similar rights you may have in the User Content. If those rights cannot be waived, you agree not to exercise them in a manner that interferes with the authorized uses in this Section.

You represent and warrant that: (a) you have all rights and permissions needed to submit the User Content and grant the rights in this Section; (b) the User Content is accurate as to your experience and does not violate law or another person's rights; and (c) each identifiable person appearing or heard in the User Content has given prior permission for the submission and authorized uses. If an identifiable person is under 18, you must have the prior written permission of that person's parent or legal guardian. We may require evidence of those permissions before using User Content in advertising. Any material connection, incentive, or free product related to a review or endorsement must be clearly disclosed.

We may moderate, decline, or remove User Content, but are not required to do so. Removal from the Services does not require us to recall or destroy materials already produced or distributed in reliance on a valid authorization, subject to applicable law and any separate written agreement.

13. Copyright and Intellectual-Property Complaints

Worldwide Cyclery respects intellectual-property rights. If you believe material on the Services infringes a copyright, trademark, or other intellectual-property right you own or are authorized to enforce, submit a complaint through our Contact & Locations page and identify it as an Intellectual-Property Complaint, or mail it to the address in Section 26, Attn: Intellectual Property.

Your complaint should include:

your physical or electronic signature;
identification of the copyrighted work, trademark, or other right claimed to have been infringed;
identification of the challenged material and information reasonably sufficient for us to locate it, preferably each specific URL;
your name and information reasonably sufficient for us to contact you;
a statement explaining why you believe the challenged use is unauthorized; and
a statement that the information in the complaint is accurate and that you are the rights owner or authorized to act for the owner.

We may request additional information, send the complaint and the claimant's contact information to the person who supplied the challenged material, preserve relevant records, remove or disable material, restrict future submissions, or take other action we consider appropriate. Submitting a complaint does not require us to decide ownership or the ultimate merits of a dispute.

If material you supplied is removed or restricted and you believe the action resulted from mistake, misidentification, or your authorized or lawful use, you may submit a written response through the same Contact & Locations page or mailing address. Identify the affected material and its prior location, explain the basis for your objection, provide supporting information, include your contact information and physical or electronic signature, and confirm that your response is accurate. We may forward your response to the claimant and may restore or continue restricting the material based on the available information, these Terms, and applicable law.

In appropriate circumstances, we may suspend or terminate accounts or access of users we reasonably determine repeatedly violate intellectual-property rights. We may maintain records of complaints, responses, removals, restorations, and enforcement decisions and associate them with the responsible account or contributor where practicable. Nothing in this Section limits any right, remedy, defense, or obligation available under applicable law.

14. Acceptable Use

You may not use the Services to:

violate law, sanctions, export controls, or another person's rights;
commit fraud, submit false information, impersonate another person, or use an unauthorized payment method;
interfere with security, integrity, performance, or normal operation;
introduce malware or harmful code;
attempt unauthorized access to an account, system, or data;
scrape, crawl, index, harvest, or use automated means except as permitted by our robots.txt file or written authorization;
test vulnerabilities without written authorization;
send spam, phishing, or abusive communications;
manipulate reviews, promotions, pricing, inventory, or referral systems;
collect personal information about others without authority; or
resell, exploit, or use the Services to develop a competing dataset, product, or service without written permission.

We may investigate suspected misuse and preserve or disclose information as described in our Privacy Policy and permitted by law.

15. Third-Party Services and Links

The Services may integrate or link to third-party content and services, such as payment, financing, shipping, mapping, social-media, review, video, or manufacturer sites. Third parties control their own services, terms, and privacy practices. A link or integration does not imply that we endorse every third-party statement or assume responsibility for the third party. Use of a third-party service may require separate agreement with that provider.

16. Privacy and Electronic Communications

Our Privacy Policy explains how we process personal information and describes privacy choices. Privacy notices are disclosures of practices and are not contracts unless applicable law states otherwise. Consent required for non-essential tracking or marketing is requested separately and is not inferred merely from a footer link or continued browsing.

You agree that transactional notices, disclosures, and records may be provided electronically where law permits. You are responsible for maintaining an email address and device capable of receiving them. Marketing communications are governed by your choices and applicable law.

17. Mobile Messaging Terms

If you affirmatively opt in to Worldwide Cyclery's mobile messaging program, you agree to these additional Mobile Messaging Terms.

You authorize Worldwide Cyclery and its service providers to send recurring automated marketing and informational text messages to the number you provided, including promotions, product launches, event information, cart reminders, back-in-stock alerts, price-drop alerts, and low-inventory alerts. Messages may be sent from short code 31691 or another number identified in the opt-in disclosure. Message frequency varies. Your consent is not a condition of purchase. Message and data rates may apply.

You represent that you are the subscriber or customary user of the number, are authorized to enroll it, and are at least 18 years old or the age of majority where you live. Notify us promptly through our Contact & Locations page if the number changes or is reassigned.

17.2 Opt-out and help

Reply STOP to a program message or text STOP to short code 31691 to opt out. You may also use another reasonable revocation method recognized by applicable law, including other commonly recognized opt-out words or our Contact & Locations page. STOP to 31691 is the program's primary automated opt-out route, but it is not the exclusive method where applicable law requires us to honor another reasonable method. We will process an opt-out within the time required by law. You may receive one non-marketing text confirming the opt-out.

Reply HELP to a program message, text HELP to 31691, use our Contact & Locations page, or call 805-375-4525 for help. Carriers are not liable for delayed or undelivered messages. Availability may vary by carrier and location.

You consent to use electronic records to document your mobile-program enrollment and to receive these Mobile Messaging Terms, opt-in and opt-out confirmations, legally required disclosures, and program notices electronically. This consent applies only to records concerning the mobile messaging program unless another disclosure states otherwise.

To access and retain these records, you need an SMS-capable device with active service, internet access, a current browser capable of opening standard HTML pages, and sufficient storage or printing capability. You may request a paper copy without charge, withdraw your consent to electronic records, or update your contact information through our Contact & Locations page or by calling 805-375-4525. Withdrawing electronic-record consent may result in termination of your mobile-program participation, but it does not affect the validity of records or consent provided before withdrawal. If legally required, we will notify you of a material hardware or software change that creates a material risk that you cannot access or retain electronic records.

17.4 Vendors, data, and program changes

We may use messaging vendors and other service providers to operate the program. We do not sell mobile opt-in data or disclose it to third parties or affiliates for their own marketing. We may change, suspend, or end the program, subject to applicable notice and renewed-consent requirements. A material change to these Mobile Messaging Terms will not retroactively expand a previously granted marketing consent.

18. Suspension and Termination

You may stop using the Services at any time. We may suspend or terminate access, cancel an account, or refuse service if we reasonably believe you violated these Terms, created risk or legal exposure, engaged in fraud or abuse, or if suspension is needed for security, maintenance, or discontinuation of a Service. Where practicable and appropriate, we will provide notice.

Provisions that by their nature should survive termination will survive, including provisions concerning payment obligations, intellectual property, User Content licenses, disclaimers, liability limits, indemnity, disputes, and miscellaneous terms.

19. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND THEIR CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." WORLDWIDE CYCLERY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE SERVICES. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT CONTENT WILL ALWAYS BE ACCURATE OR CURRENT.

PRODUCT WARRANTIES ARE PROVIDED AS EXPRESSLY STATED BY WORLDWIDE CYCLERY OR THE APPLICABLE MANUFACTURER. THESE DISCLAIMERS DO NOT APPLY TO A WARRANTY OR RIGHT THAT CANNOT LAWFULLY BE DISCLAIMED, OR TO LOSS CAUSED BY FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR ANOTHER CATEGORY OF CONDUCT FOR WHICH LIABILITY CANNOT LAWFULLY BE EXCLUDED.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WORLDWIDE CYCLERY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF WORLDWIDE CYCLERY AND THE OTHER PARTIES LISTED ABOVE FOR CLAIMS ARISING FROM OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO WORLDWIDE CYCLERY FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) $100.

THE LIMITATIONS IN THIS SECTION DO NOT APPLY TO PAYMENT OR REFUND OBLIGATIONS EXPRESSLY ACCEPTED BY US; A REMEDY OR LIABILITY THAT CANNOT LAWFULLY BE LIMITED; OR LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, DEATH OR PERSONAL INJURY TO THE EXTENT CAUSED BY OUR LEGALLY ACTIONABLE CONDUCT, OR INFRINGEMENT CAUSED BY CONTENT WE PROVIDE. Some jurisdictions do not allow certain limitations, so some limitations may not apply to you.

21. Indemnification

To the maximum extent permitted by law, if you use the Services on behalf of a business, or if your unlawful conduct or breach of these Terms causes a third-party claim, you will defend, indemnify, and hold harmless Worldwide Cyclery and its affiliates, officers, directors, employees, and agents from that claim and the resulting reasonable losses, liabilities, damages, judgments, costs, and attorneys' fees. This obligation does not apply to the extent the claim results from our own breach, negligence, willful misconduct, or violation of law, and it does not require an individual consumer to indemnify us where prohibited by law. We may control the defense and settlement, and you will reasonably cooperate. We will not settle a claim imposing a nonmonetary obligation on you without your consent, not to be unreasonably withheld.

22. Dispute Resolution; Individual Arbitration; Class-Action and Jury-Trial Waiver

22.1 Informal dispute resolution

Before filing a lawsuit or arbitration, the claimant must send an individual written Notice of Dispute and allow 30 days for a good-faith effort to resolve it. Send a personally signed notice to Cayley Enterprises, Inc. d/b/a Worldwide Cyclery, Attn: Legal, 3225 Grande Vista Drive, Newbury Park, California 91320. The notice must include the claimant's name and contact information, relevant account or order information, a description of the dispute, the relief requested, and the claimant's personal signature. A courtesy alert may also be submitted through our Contact & Locations page, but it does not replace the signed written notice. We will send our notice to the most recent contact information in our records.

Any limitations period is tolled during this 30-day process to the extent permitted by law. If the dispute is not resolved, either party may begin arbitration or an eligible small-claims action.

22.2 Agreement to arbitrate

Except for disputes excluded below, you and Worldwide Cyclery agree that any dispute, claim, or controversy arising out of or relating to the Services, a product or transaction, communications between us, these Terms, or the relationship between you and Worldwide Cyclery will be resolved by binding individual arbitration, not in court. This includes, without limitation, claims concerning privacy, cookies, pixels, tags, session replay, data collection or disclosure, alleged interception or recording, wiretapping or eavesdropping, pen-register or trap-and-trace theories, targeted advertising, email, or text messages; claims under the Telephone Consumer Protection Act, 47 U.S.C. § 227, its implementing rules and orders, and state or local analogues sometimes called "mini-TCPA" laws; claims under the California Invasion of Privacy Act, California Penal Code §§ 630–638.55, and analogous federal or state privacy, wiretapping, or communications laws; claims arising before these Terms; and disputes about the enforceability, scope, or interpretation of this arbitration agreement. The Federal Arbitration Act governs this section.

The arbitrator may award the same individual remedies a court could award, including damages, declaratory relief, and injunctive relief, but only to the extent necessary to resolve the individual claimant's claim. The arbitrator must apply these Terms and applicable law.

22.3 Excluded claims

Either party may bring an individual action in small-claims court if it remains within that court's jurisdiction. Either party may seek temporary or preliminary court relief necessary to protect intellectual-property rights, prevent unauthorized system access, or preserve the status quo pending arbitration. Nothing prevents you from reporting an issue to a government agency, and an agency may seek relief where authorized.

Claims for public injunctive relief that applicable law prohibits from being arbitrated may be litigated in court after arbitration of arbitrable individual claims, to the extent required by law.

22.4 Arbitration administrator and procedure

The American Arbitration Association ("AAA") will administer arbitration under its Consumer Arbitration Rules, as modified by these Terms. The rules are available at adr.org or by calling AAA. To begin arbitration after completing Section 22.1, a claimant must submit a demand to AAA and send a copy to the other party.

Unless the parties agree otherwise, a hearing will occur by video, telephone, document submission, or in the county where you live, as the AAA rules and arbitrator determine. Fee allocation will follow the AAA Consumer Rules and applicable law. We will pay fees we are required to pay for this agreement to be enforceable. The arbitrator may reallocate fees or award fees and costs if authorized by law or if a claim or defense was frivolous or brought for an improper purpose under the standards applicable in court.

22.5 Individual relief only; class-action waiver

YOU AND WORLDWIDE CYCLERY AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE PROCEEDING. Unless both parties agree in writing, an arbitrator may not combine the claims of more than one person or preside over a representative proceeding. This paragraph does not prevent an individual from requesting public injunctive relief to the extent applicable law makes that right nonwaivable.

22.6 Jury-trial waiver

TO THE EXTENT A DISPUTE PROCEEDS IN COURT, YOU AND WORLDWIDE CYCLERY EACH WAIVE THE RIGHT TO A JURY TRIAL TO THE MAXIMUM EXTENT PERMITTED BY LAW.

22.7 Right to opt out

You may opt out of this arbitration agreement by sending a personally signed written notice within 30 days after the date you first accept these Terms. Send it to Cayley Enterprises, Inc. d/b/a Worldwide Cyclery, Attn: Arbitration Opt-Out, 3225 Grande Vista Drive, Newbury Park, California 91320. Include your name, email address, postal address, and a clear statement that you opt out of arbitration. Opting out will not affect any other Terms or your access to the Services.

22.8 Severability

If part of this Section 22 is unenforceable, it will be severed and the remainder enforced, except that if the class-action waiver is finally held unenforceable as to a particular claim or remedy, that claim or remedy will proceed in court and any arbitrable portions will be arbitrated first where permitted. A court, not an arbitrator, will decide whether the class-action waiver is enforceable.

23. Governing Law and Venue

The Federal Arbitration Act governs Section 22. For issues not governed by the Federal Arbitration Act, California law governs these Terms without regard to conflict-of-law rules, except that the law of your home jurisdiction will apply to the extent it provides nonwaivable consumer rights.

For a dispute that is not subject to arbitration or small-claims court, the parties consent to exclusive jurisdiction and venue in the state courts located in Ventura County, California, or the United States District Court for the Central District of California, except where applicable law gives you the right to file elsewhere.

24. Changes to the Services or Terms

We may change the Services and may update these Terms prospectively. The "Last updated" date identifies the latest revision. If a change materially affects existing users, we will provide notice as required by law and, where required, obtain new assent. Material changes to Section 12, Section 17, or Section 22 will not expand a previously granted release, marketing consent, or arbitration agreement without the notice and renewed assent required by applicable law. Changes do not retroactively alter a dispute that arose before the change unless both parties agree. If you do not accept updated Terms, you must stop using the affected Service.

25. Miscellaneous

These Terms, together with additional terms and policies incorporated by reference, are the complete agreement concerning their subject matter and supersede prior or contemporaneous statements on that subject. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, reorganization, sale of assets, or by operation of law, provided the assignment does not reduce nonwaivable rights. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder will remain effective, subject to Section 22.8. Headings are for convenience only. "Including" means "including without limitation."

We are not responsible for delay or failure caused by events beyond our reasonable control, such as natural disasters, severe weather, labor disputes, carrier failures, cyberattacks, utility or internet outages, epidemics, war, civil unrest, government action, sanctions, or supply interruptions, except for payment or refund obligations and other duties that law does not excuse.

26. Contact Information

For routine questions, use our Contact & Locations page or call 805-375-4525. Formal notices may be mailed to:

Cayley Enterprises, Inc. d/b/a Worldwide Cyclery
Attn: Legal
3225 Grande Vista Drive
Newbury Park, California 91320, United States